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All information contained in this wesbite is subject to change without notice |
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Payment & General Policies
Course Policies
- Lotus Palm holds courses in its central location in Montreal and its partners in centers and cities located in Canada, the United States and worldwide. Any payment, registration or refund policies are subject to the rules and regulations of each individual center.
- In Montreal the payment and refund policies are as follows:
- A deposit of $150 (CAD or USD) is required to register for any 5-day or 3-day course.
- A deposit of $100 (CAD or USD) is required to register for any 2-day course.
- The balance payment is due 2 weeks before the start of the course.
- Payments are accepted in Canadian and American currency by credit card (Visa, Mastercard), cheque or cash; and in Canadian funds only via American Express and debit cards.
- For a full refund please notify us at least 2 weeks before the course. After the 2-week deadline all payments and deposits are transferable to future courses held in Montreal within a 1 year period only.
- Any cheque payment returned as insufficient funds is subject to a $50 penalty fee. The fee and remaining balance can be paid with cash, debit or credit card ONLY; no cheques will be accepted as a second payment.
- If a student becomes ill or has an emergency during a course, Lotus Palm reserves the right to assess refunds on a case-by-case basis.
- If a student is required, for reasons personal or otherwise, to miss part(s) of a course there is no reduction in payment.
- All prices on www.lotuspalm.com are effective January 2009, and supersede any other printed or online material.
- Any video/audio capture of Lotus Palm courses, activities, etc is strictly prohibited without express permission from Lotus Palm management.
Product Policies
- Payments are accepted in Canadian and American currency by credit card (Visa, Mastercard), cheque or cash; and in Canadian funds only, via American Express and debit cards.
- Our in-store hours are Monday-Friday 9am-5:30pm. Arrangements for visits to the store and purchases can be made on weekends when a course is in progress (please refer to our Course Calendar).
- All product sales carry a 14-day money-back guarantee, not including shipping and handling charges. After 14 days all sales are final and no credit or refund will be given.
- Any cheque payment returned as insufficient funds is subject to a $50 penalty fee. The fee and remaining balance can be paid with cash, debit or credit card ONLY; no cheques will be accepted as a second payment.
- Refunds will be provided as long as the goods in question are returned to Lotus Palm in a satisfactory resaleable condition, including being wrapped in its original packaging.
- Lotus Palm cannot be held responsible for any customs duties incurred during the send out or reception of packages. Any duty imposed at the border is the sole responsibility of the customer. Any charges incurred by Lotus Palm in the return of an item will be reduced from the total refund.
- All prices on www.lotuspalm.com are effective January 2009, and supersede any other previously printed or online material.
Massage Policies
- The cost of a massage is $60 for 1 hour and $90 for 90 minutes.
- Payments are accepted in Canadian and American currency by credit card (Visa, Mastercard), cheque or cash; and in Canadian funds only via American Express and debit cards.
- A credit or debit card number will be requested when making a reservation for a massage.
- Any cheque payment returned as insufficient funds is subject to a $50 penalty fee. The fee and remaining balance can be paid with cash, debit or credit card ONLY; no cheques will be accepted as a second payment.
- Clients are asked to provide 24 hours notice for any cancellations. Monday or weekend appointment cancellations must be notified by 4 pm the preceding Friday. Within 24 hours the massage is non-refundable. Special situations are reviewed on a case by case basis.
- Any video/audio capture of Lotus Palm massages, activities, etc is strictly prohibited without express permission from Lotus Palm management.
Privacy & Security Policy
- The use of this website and/or newsletter constitutes agreement with the terms of this Privacy Policy.
- The Lotus Palm School gathers information given voluntarily by its visitors through the registration process.
- The Lotus Palm School will keep the visitor's information confidential. This information will be used for internal purposes only.
- The visitor will take responsibility for updating account information.
- This site utilizes Secure Socket Layers (SSL) technology to safeguard the confidentiality of your personal identifiable information. SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information. However, "perfect security" does not exist on the Internet.
- Credit card information is encrypted using SSL technology.
- A credit card transaction may be canceled if we reasonably determine that the order information you have provided to us is incorrect or fraudulent.
- This site uses cookies. Cookies are pieces of information that a Web site sends to your computer while you are viewing the Web site. These pieces of information allow the Web site to remember important information that will make your use of the Web site more useful. The visitor can alter web browser settings to turn off cookies or allow the computer to display a warning each time a cookie is being received.
- We want to assure you that Lotus Palm is dedicated to protecting your privacy. If you have any questions or comments about this Privacy and Security Policy, please e-mail us at info@lotuspalm.com, call us at 514-270-5713, fax us at 514-270-8620 or write us at:
Lotus Palm School
5244 St. Urbain
Montreal, Quebec
H2T 2W9
Canada
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